Report an issue promptly

If an item arrives damaged, incorrect, or missing, contact Spihem as soon as possible after delivery with your order details and clear photos of the package and product. This helps us investigate with the delivery partner where applicable.

Food-safety handling

For hygiene and food-safety reasons, we cannot accept opened or used food products for return unless there is a confirmed quality or fulfilment issue. Keep products in their original packaging while we review your request.

Review and resolution

Each request is reviewed based on the order details and evidence provided. If a replacement, credit, or refund is approved, the Spihem team will explain the resolution and timing directly.

Order changes and cancellations

Because orders are confirmed directly, contact us immediately if you need to change or cancel an enquiry or confirmed order. We will let you know whether the order can still be changed before dispatch.

Contact

For help, email contact@spihemspices.com or WhatsApp 7016849279.